Cric 11 Privacy Policy – Your Data Is Completely Safe With Us

Cric 11 collects certain necessary information to provide you with its services. This information comes from three main sources — what you provide directly, what is collected automatically as you use the platform, and what is obtained from third parties for identity verification.

Information You Provide Directly:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential address and nationality
• National ID (NID) or Passport Number
• Payment method details (bKash/Nagad number, bank account)
• Support Ticket & Communication History

Automatically Collected Information:

Cric 11 uses the data it collects exclusively for specific, legitimate purposes. Each use case is clearly outlined below:

• Account management: To enable registration, login, and secure account access.
• Identity verification (KYC): To comply with international AML regulations and prevent fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and complaints quickly.
• Promotional communications: With your consent, to send you bonus and offer updates. You can unsubscribe at any time.
• Security monitoring: To identify suspicious logins, bot activity, and fraudulent betting.
• Legal obligation: To comply with directives from regulatory authorities or courts.
• Service improvement: To analyze user experience and make the platform more intuitive and effective.

Your data will never be sold to advertisers or marketing companies. At the heart of Cric 11's privacy policy is a commitment to earning and maintaining your trust.

Cric 11 does not generally share your personal data with any third party. However, sharing may occur in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, and banks receive only the information strictly necessary to complete a transaction.
• Identity Verification Agencies: With designated verification partners for KYC processing — under strict confidentiality agreements.
• Legal authorities: In response to a valid order from a court or government authority.
• Technology Partners: Server and cybersecurity partners responsible for safe site operations — they are not permitted to use your data for their own purposes.

All data transfers are governed by international data protection standards. We ensure that your data receives the same level of protection regardless of where it is transferred.

Cric 11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

Cric 11 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account Information: For as long as your account is active, and for 5 years after closure.
• Transaction records: A minimum of 7 years, in compliance with international AML regulations.
• Communication History: Support records are retained for up to 3 years.
• Betting History: Up to 5 years for dispute resolution purposes.
• Cookie Data: 30 days to 2 years, depending on the type.

Once the specified retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Under Cric 11's Privacy Policy, you have full rights over your personal data. Each of those rights is explained below:

To exercise any of these rights support@cric11.betto email us. We are obligated to respond within 30 days.

Cric 11 is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from or provide services to minors.

• Age is verified at the point of registration, and additional proof may be requested in cases of doubt.
• If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
• Parents who wish to report concerns about their child's account can support@cric11.betto get in touch with us.

Cric 11 protects your data using industry-leading security technology:

• TLS 1.3 / SSL 256-bit Encryption: Every data transmission is encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Encrypted Database: Stored data is encrypted with AES-256.
• Firewall & DDoS Protection: Always active in defending against cyber attacks.
• Regular Penetration Testing: Third-party security experts conduct regular audits to identify and address potential vulnerabilities.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.

In the event of a data breach, Cric 11 will notify all affected users within 72 hours and take immediate remedial action.

Cric 11 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The date of the most recent update will be noted on this page.
• You will be notified in advance at your registered email address in the event of any significant changes.
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
• If you object to any changes, you may request to close your account.

To request an archived copy of a previous policy version support@cric11.betto send us an email.

Our dedicated team is always available for any questions, concerns, or requests regarding the Privacy Policy:

• Email: support@cric11.bet
• Help centre: Visit the Help Center
• Response Time: Typically within 24–48 hours